Shipping policy

DELIVERY INFORMATION

 

Shipping from Portugal

- Fast Dispatch, 1 working day.

- Easy to track orders 

- Delivery times range depending on service selected at checkout.

 

•      Please provide your telephone number at checkout. We will use your number and/or email to complete the courier shipping label. If there's any problem upon delivery of your order, the courier driver may attempt to contact you via telephone or email and ask you for further delivery instructions.

•      Kindly note that delivery times are estimates and not guaranteed, and can vary depending on your location, festivities, bank holidays around delivery location, weather, etc.

•      We reserve the right to change the delivery method used to ensure that a better service can be provided at our discretion. This includes but is not limited to upgrading you to a faster service (in this case for free), or even changing from one courier to another.

•      Pre-ordered and out-of-stock items will be dispatched in a first come, first served basis as soon as they become available. Waiting time can vary and is not guaranteed so we thank you for your patience and understanding.

•      Kindly note that some remote or distant addresses may incur a surcharge which we will have to bill you afterwards as the system doesn't reflect it at checkout. This hardly ever happens and we appreciate your understanding.

•      If you choose the wrong shipping upgrade by accident, we will contact you to either pay the difference or to refund you any shipping overages.

•      Shipping fees are non-refundable.

•      Kindly note that it is the customer's responsibility to provide us with the right delivery address. Delivery addresses can be changed only before dispatch. When an order isn't accepted by the customer upon delivery (or there's no one to accept it on your behalf) or it is returned to us undelivered, we reserve the right to ship it back to you for an additional small shipping fee, or ultimately to issue you a partial refund of your order minus our original shipping costs.

•      For International orders: Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations and buyer is responsible to pay them, as well as paying for returns and duties. 

•      In the unlikely event that your order is missing items, the packaging has been tampered with, or simply damaged in transit, please take photos right away and contact us immediately. If any items are missing or damaged in transit we will require you to give us at least 30 days from the day you contact us to open an investigate and issue you with a partial refund for the damaged or missing items, failure to provide compelling evidence of theft or damages may result on your claim being denied.

•      Although this may sound like a lot, we hardly ever experience any problems with deliveries and are always here to help!